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Drunk Arab prince threatened with Taser on BA flight

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Drunk Arab prince threatened with Taser on BA flightBA


An Arab prince was thrown off a British Airways flight by police armed with 50,000 volt Taser guns after he stormed the flight deck and refused to return to his seat.

The Daily Mail reports that the 28-year-old man, who is believed to be a close relative of Bahrain's King Hamad bin Isa Al Khalifa, was drunk when the incident occurred.

He had boarded a Boeing 777 at Heathrow airport, when he began complaining about the poor service on the BA125 flight to Doha, Qatar, via Bahrain.

According to The Sun, the billionaire prince was drunk by 10am. He got up from his £2,700 First Class seat to complain to the captain, shortly before the plane was due to take off.

Crew members called the police, who pointed Taser guns at the prince when he refused to calm down.

He was then removed from the flight and taken to a west London police station, where he had his DNA, mugshot and fingerprints taken before being released on bail.

A passenger told The Sun: "We were terrified when the armed police came on and started pointing Tasers at him."

A police spokesperson confirmed to the Daily Mail that the incident had happened.

She said: "We were called at 10.34am on Sunday July 22 to an outward bound flight to Doha, Qatar, via Bahrain at London Heathrow after a man was reported to be causing a disturbance.

"A man who is 28 was arrested for being drunk and disorderly and failing to comply with the instructions of the cabin crew. He was taken to a west London police station and bailed to a date in September."

Click on the image below for 10 things not to do on a plane...

 


British man rescued by lifeguards after trying to swim to America

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British man rescued by lifeguards after trying to swim to AmericaPA


Yesterday, Olympic fever inspired one London man to try to swim across the Atlantic to America, from a beach in Biarritz.

But despite his insistence that he was up to the challenge, he was rescued by coastguards who convinced him that it probably wasn't a good idea to continue.

The Daily Mail reports that the 34 year-old holidaymaker was visiting Biarritz with friends. He told them that he was planning to swim to New York to carry the Olympic spirit across the Atlantic.

They let him go because they thought he was joking, and knew that he was a strong swimmer.

However, according to RFI, the man was victim of a joke as his friends told him that he would be picked up by a boat.

At 3.30pm, lifeguards watched as he swam past the buoys 300 yards out to sea, which mark the legal limit for swimmers. He then continued to swim until he was out of sight.

At this point, lifeguards called out a helicopter and a diver dropped into the sea and explained to the man that it was a good idea to turn back.

At the same time, lifeguards arrived in a rescue dinghy. The man then realised that he might have made a mistake, so lifeguards threw him a line and towed him back to the beach.

Laurent Saintespes, senior officer at Biarritz airbase told Agence France Presse: "He was a bit naive. But at a time when the Olympics are taking place in London you have to see the funny side of things."

Click on the image below for ten wonderful cities by the sea...

 

Holidaymaker fined for trying to abandon dog at UK beach

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Holidaymaker fined for trying to abandon dog at UK beachStock photo, Essex beach: Rex


A female holidaymaker has been fined after attempting to abandon her own dog during a trip to the north Essex coast.

The woman, who was staying at a holiday park, contacted Tendring District Council's Dog Warden team and claimed she had found the dog on Jaywick beach.

The pet was picked up and taken to the council's holding kennels in Weeley.

Little did the woman know, however, that her husband had actually micro-chipped the pet, and wardens soon discovered that she was actually its owner.

The dog was taken back tot he holiday park in St Osyth, where, after initially denying it, the woman admitted it was hers.

One of the council's dog wardens, Beverly Wallis, told eadt.co.uk: "The dog had been micro-chipped and although there was a different surname and address, we managed to do a bit of old-fashioned detective work and trace the woman to the caravan.

"I think she was a bit surprised when we returned within 18 hours, and she will get an invoice for £82 for our time."

Ms Wallis added that the police were particularly helpful, saying: "They were able to challenge her story and threatened to arrest her - which is when she finally admitted it was her dog."

Nick Turner, the council's cabinet member for the environment, said the wardens have a responsibility for stray dogs but not for abandoned pets.

He said: "There are responsible ways of disposing of unwanted dogs and dumping them is not one of them.

"Hopefully, this case will send out a clear message that we will take a strong line and do everything in our power to trace irresponsible owners and give them their pets back.

"In this case, it has also cost the owner £82 for wasting our officers' time and public money."

It is an offence to abandon a dog, and the RSPCA can prosecute anyone who does so.

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Ryanair plans planes with wider doors to speed up boarding

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Ryanair plans planes with wider doors to speed up boardingPA


Over the years, Ryanair boss Michael O'Leary has come up with many a plan to ensure the airline's profits are always rising.

The latest idea? Planes with extra-wide doors to fit passengers through two-by-two.

According to Howard Millar, Ryanair's deputy chief executive, bigger doors will allow people to board and disembark more quickly, shaving time off the all-important turnarounds.

He told the Guardian: "We want two people to walk through the door. If the door is wider you can load people on and off the aircraft quicker. We want a low-cost plane that suits our business model."

The airline has struck an agreement to work on a prototype with the Commercial Aircraft Corporatio of China (Comac).

Ryanair is interested in Comac's planned 200-seater C919 aircraft, which is being developed to rival the Boeing 737 and the Airbus A320. The 737 only carries 189 passengers, so the C919 will provide a more financially efficient alternative.

Ryanair boss Michael O'Leary is renowned for coming up with 'wacky' ways to boost the airline's revenue.

Some of his money-saving schemes? Scrapping the role of co-pilot, letting passengers stand on shorter flights, removing two of the three on-board loos on their Boeing 737s to make room for more passengers, and introducing coin-operated toilets.

But Millar says there's real pragmatism in some of the suggestions given to Comac, including smaller galley sections and a new design for the hold.

In light of the fact that Ryanair does not provide a meal service, and carries fewer bags than many other airlines due to its baggage fees, Millar says the extra galley space is not needed, telling the Guardian: "Why do we need to carry all this additional weight in galley areas that we don't use? We don't really use the hold very much, so can we make it a bit lighter?"

The heavier an aircraft, the more expensive the flight, so a number of airlines are devising ways to make their planes lighter.

Back in April, Ryanair also came up with a number of new initiatives aimed at saving money in the face of rising fuel prices - including advising cabin crew to "watch their weight".

As well as encouraging flight staff to battle the bulge, Ryanair intends to cut the amount of ice on board, and reduce the weight of trollies and seats.

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Amy Childs shows off newly-boosted bikini body in Barcelona

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Amy Childs shows off newly-boosted bikini body in BarcelonaSplash


Amy Childs has jetted off on holiday to Barcelona with her Ken-lookalike boyfriend, David Peters.

And Amy's newly-enhanced cleavage (she recently went from a 32C to a 32DD) was shown off to full effect at the beach in a pretty star-print bikini from her own collection.

Amy Childs shows off newly-boosted bikini body in BarcelonaSplash


The reality TV star said she had an "amazing" time on the getaway, writing in her new! magazine column: "David and I flew to Barcelona for a minibreak last week. I've been to the city once before but it was David's first time.

"We had an amazing few days together. I love spending time with him.

"We went clubbing one night and spent our days either shopping or on the beach. It was so hot so we sunbathed and went into the sea."

But despite her perfect curves, Amy still admitted to feeling nervous about revealing her bikini body, adding: "I felt a bit self-conscious lying next to David on the beach because his stomach muscles are amazing.

"I think I might start doing sit-ups."

Trust us, you don't need to bother, Amy...

Meanwhile, it was Beyoncé's curves that earned her the top spot in a Best Female Bikini Bodies poll - as voted for by the British public last week.

Kate Middleton was snapping at her heels in the second spot (shared with Jessica Alba), and beat out her sister Pippa (4th) and Cheryl Cole (also 4th with 8.8% of the vote each), Elle 'The Body' Macpherson (6th with 7.9%) and Kim Kardashian (10th with 3.7%).

See more stars on holiday here:



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Beyoncé and Jay-Z rent Hamptons holiday home for £250k a month

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Beyoncé and Jay-Z are showing off their true superstar credentials by holidaying in a Hamptons mansion - at a cost of £250,000 for one month.

The couple are splashing out the lottery-sized lump sum on a stunning pad in the upmarket New York holiday destination.

The pair will spend the whole of August with their daughter Blue Ivy in the sprawling accommodation, which boasts a 60ft heated swimming pool, a spa, a bowling alley, 12 bedrooms, and a tennis court, according to The Sun.

How much? Beyoncé and Jay-Z rent Hamptons holiday home for £250k a monthPA


And that's not all; the lust list continues with a squash court, a skateboard half-pipe, a rock-climbing wall, a cinema, a basketball court, a virtual golf course, and a recording studio.

According to the Daily Mail, the 11-acre property was built by developer Joe Farrell, and is currently on the market for £35 million.

The star couple have a love for luxury holidays, enjoying a getaway on a plush yacht in Hvar, Croatia, last year.

Beyoncé shared a video clip on hr blog this spring where she can be seen pointing out an unusual blue tree, saying: "I think it's Blue Ivy, which would be quite appropriate!"

Tourism to Hvar reportedly increased after the video was posted in April, and the town's major Pjerino Bebic responded by making Blue Ivy an honorary citizen.

In a letter to the family he wrote: "The story of the origin of the name of your daughter has brought enormous media attention and therefore tourist promotion to the town and island of Hvar.

"Because of this, I have decided to confer on your daughter the status of honorary citizen of the town of Hvar."

See more stunning star holiday homes here:



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German tourist 'tout' arrested with £23k worth of Olympics tickets

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German tourist arrested with £23k worth of Olympics ticketsWolfgang Menzel was arrested at the Olympics opening ceremony: PA


A German tourist tout has been arrested in London with Olympics tickets worth more than £23,000.

Wolfgang Menzel was caught by police after they spotted him selling opening ceremony tickets in Stratford for £1,100 each.

After appearing in court, he was fined £435.

The mortgage broker had 31 tickets to different events in his pockets, and police found a further 20 tickets in his hotel room in Bloomsbury.

According to the Metro, Menzel said he was a "genuine sports fan" who had planned to attend a number of events but got carried away and bought too many tickets.

After failed attempts to sell to family and friends, he thought he would try and recoup his money by selling them here, and was reportedly unaware it was illegal.

Nicole Lody, defending, said: "He wasn't aware that he couldn't sell them in the UK because in Germany tickets are being advertised very widely on the internet and eBay.

"He has suffered a significant loss - all his tickets have been seized. He is not going to the Olympic Games and that money is lost.

"He is clearly very remorseful and embarrassed that he is in court today."

District judge Mark Radway said he believed Menzel was not aware he wasn't allowed to re-sell the tickets in Britain, which is why he was fined a small amount that was "based on a week's wages".



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Would you pay more for a child-free flight?

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Tripadvisor survey finds one-third of British adults would pay more for a flight with no childrenRex

A new survey has revealed that one in three Brits would pay more for a child-free flight.

The news comes just as the the school holiday is in full swing - and delivers yet another bitter blow to frazzled parents who have already become branded the social pariahs of air travel.

Around 2,000 travellers were questioned in the Tripadvisor survey, which found that 37 per cent of British adults would choose to buy a more expensive ticket to avoid having to share their flight with children.

But the biggest gripe of all among disgruntled Brits isn't the kids - it's the parents who don't control their own children: 22 per cent said they were frustrated by the lack of discipline they had witnessed while travelling.

View Poll



However, parents need not feel too despondent, as the results of the new survey are an improvement on the previous one. Last year, a similar Tripadvisor survey found that more than half of adults (53 per cent) were prepared to pay more to fly without children. Could this suggest that we're actually in danger of becoming more tolerant air travellers? Watch this space.

In the meantime, for all those desperate to get away from little ones for a while, we asked Tripadvisor to name its top ten hotels for adults, and here's what they said...



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How to camp and have fun too

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How to camp

A lighter wallet is no obstacle to a brighter summer this year (although we can't say the same for the weather!). Check out our top tips for camping and make sure your holiday goes without a hitch.



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One in ten cruisers drop their phones overboard

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PA



If you've ever accidently dropped your mobile phone or MP3 player overboard while on a cruise, you're not alone, as new research has found that one in ten cruisers dropped technology products into the sea while on holiday last year.

The study by cruise travel agent bonvoyage.co.uk found that the average value for each product dropped was £89.46 and in a year alone this would equate to over £16.5 million worth of technology items when considering the 1.7 million people who embarked on a cruise from the UK last year.

Bonvoyage.co.uk initially asked the 1,151 avid cruisers polled if they had accidentally dropped technology products overboard while on a cruise during the past 12 month, to which 11 per cent responded 'yes'.

The most common item lost was the mobile phone (41 per cent) followed by a digital/video camera (38 per cent), MP3 player, Kindle and handheld game console.

Steph Curtin, cruise development manager of bonvoyage.co.uk said: 'This really brings home how much money is lost by simple mistakes when onboard a cruise ship. Leaning over the deck to take a picture of the sunset can seem like a great idea- but it's very easy to accidentally have your camera fall from your hand!'

She added: 'I would strongly recommend that people check whether these sorts of accidents are covered by their holiday insurance provider before they cruise because unfortunately once it's overboard, it's gone.'

'To think that over £16 million is dropped into the ocean every year is an incredible amount- and really does prove that treasure lies at the bottom of the sea!'

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Swimmers disturbed as elephant takes a drink from their pool

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Youtube


Swimming in a private pool in the African bush is surely one of life's dream moments - so the last thing you'd want is to be disturbed by an unwelcome visitor. But it looks like these holidaymakers got exactly that when they found themselves sharing their moment - with an adult bull elephant.

The enormous animal, complete with terrifying tusks, decided to stop by for a drink in the pool, apparently completely unaware of the humans swimming in it. They very sensibly stayed still and allowed their uninvited guest to help himself... Terrifying or what?

This video, posted by Kerry Dunne on youtube, captures the scene.

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Traditional books replaced by e-readers on holidays

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Traditional books replaced by e-readers on holidays, kindle more popular than books for holiday reads, travel books, reading abroadGetty



When it comes to holiday reading British tourists are swapping actual books for e-reader devices, a new survey has found.

A poll by online travel agent sunshine.co.uk revealed that 51 per cent of UK holidaymakers that read on their last holiday abroad claimed they did so with an e-reader device, like the Kindle.

While reading on holiday is still a popular pastime with Brits, it seems people are enjoying novels by the pool or on the beach in a modern form.

When the 1,928 UK adults in the survey were asked if they read some sort of literature or non-fiction book while on their last holiday abroad, 79 per cent said they did and 51 per cent of these used an e-reader.

The biggest e-reader fans were those aged 40 and over, while 18-25 year olds made up 11 per cent of the group.

A third (32 per cent) of those asked said they had borrowed the e-reader and 44 per cent said they preferred the gadget to a normal book because it was easier to hold, while 29 per cent said it was easier to see in the sun.

Of those asked, 24 per cent felt e-readers were too expensive and 46 per cent said they simply preferred books.

Chris Clarkson, co-founder of sunshine.co.uk said: 'Kindles and many other e-readers have been designed with holidaymakers in mind; with displays that can be easily read even in bright sunlight.'

'Many holidaymakers will have experienced reading a book by the pool side and holding it up in the air to shield your face from the sun, only to find the glue binding the pages together begins to melt and the pages fly out everywhere! For that reason, e-readers are brilliant.'

Love technology? Check out these hi-tech hotels...



 

No chair hogging! Cruise firm bans passengers from 'saving' sun loungers

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No chair hogging! Cruise firm bans passengers from 'saving' sun loungersCruise stock image. PA



A cruise company is stopping passengers from hogging sun loungers by banning the practice of laying towels out on the chairs to secure the spots for later.

Cruise giant Carnival Cruise Lines has placed the ban on 'chair hogging' on its Carnival Breeze ship giving passengers who leave their belongings on or around a chair 40 minutes to return to it or someone else will have their spot when they return to it.

Carnival's senior cruise director John Heald posted the new policy on his Facebook page. The use it or lose it rule will be rolled out to other ships if it works.

John Heald said: 'We went with 40 minutes as we felt that this was a fair amount of time if guests get up to eat, drink, pee, swim or slide.

'The big difference here is that we are now staffed and able to police this. Our crew will walk the decks and if they see a chair unused but saved with towels, books, shoes, baby Yaks or underpants they will place a sticker on the chair with the current time.

'Then, they will check 40 minutes later and if the chair is still reserved and unoccupied then they will remove the articles and take them to the towel station by the main pool making sure a note is left for the guests that they have done so.

He added: 'This is step number one in a new drive to make this work and once we finish the test here this cruise and next, we will make adjustments and then add to the rest of the fleet.'

Travel Weekly reported that one of Heald's Facebook friends commented saying: 'This is an awesome thing... nothing more aggravating than to go out to the pool and see a bunch of lounge chairs with towels and no people.'

According to the Daily Mail, an announcement in the ship's theatre and on televisions says: 'In consideration to all guests on board, please do not reserve sun loungers. Towels will be removed after 40 minutes and kept in the Towel Station close to deck 10 main pool. Enjoy your FUN Day at sea.'

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Sunbathers in Paris face jail for showing private parts

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Sunbathers in Paris face jail for showing private partsParis Plage, River Seine. PA



Sunbathers in Paris could face a 38-euro fine or jail for stripping off and revealing too much in the city.

According to the Daily Mail, the French capital's police website states there must be 'no breasts or private parts' on show while sunbathing.

During the summer months thousands flock to the River Seine where the Paris Plage sandy beach is set up.

Parisians have been told by the Police: 'When the thermometer rises a few degrees, you may put on your best bathing suit and find a little corner of grass or the welcoming banks of the Seine to put down your towel.

'But please note that bathing suits should not be worn in official city parks and that dress should be decent and in accordance with good morals and public order.

The website adds: 'Those wearing inappropriate dress can be fined at least 38 euros (£33) and fined up to 3,750 euros (£3,000) and two years in jail if suspected of soliciting sex.'

'Any outfit that allows for the genital area or breasts to be seen constitutes sexual exhibition and is punishable by a year in prison.'

What do you think of the law? Too harsh or a good way of stopping people revealing too much? Leave a comment below and let us know.

Check out our alternative guide to Paris below...



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Ryanair's O'Leary gets biggest bonus ever after profits soar

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Ryanair Michael O'Leary gets biggest bonus ever after profits soar, increased ryanair profitsPA



Ryanair boss Michael O'Leary is taking home a big pay package after his budget airline made record profits last year.

According to the Scotsman, the outspoken chief executive pocketed an extra 18 per cent in his take home pay giving him a total of £1 million in the last financial year.

His basic salary of 595,000 euros rose to 768,000 euros and his bonus jumped from 440,000 euros to 504,000. He also holds around 51 million shares in the company, which are worth an estimated 203 million euros.

With rising fuel prices, Ryanair expects profits to be lower this year but posted a record profit of 503 million euros (up 25 per cent) last year.

Figures showed first-quarter profits were 29 per cent lower at 99 million euros and the company expects the yearly profits to be between 400 and 440 million euros this year.

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Why you must get a good night's sleep after getting holiday jabs

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Why you must get a good night's sleep after getting holiday jabs, travel health, immune systemPA



Getting a decent night's sleep after your holiday vaccinations could affect whether they work or not, according to a report in the Daily Mail.

While researching how our immune system reacts to vaccines in real-life conditions, experts found that poor sleep could reduce the effectiveness of jabs.

A study showed that adults who got less than six hours of sleep after being given the hepatitis B vaccine developed less antibodies that those who slept for more than seven hours.

Researchers say the findings could lead to doctors warning patients about to be immunised of their sleep patterns affecting their health.

Lead author of the study, Dr Aric Prather, from the University of California, San Francisco, said: 'With the emergence of our 24-hour lifestyle, longer working hours, and the rise in the use of technology, chronic sleep deprivation has become a way of life for many.

'These findings should help raise awareness in the public health community about the clear connection between sleep and health.'

The study looked at adults in good health and how the antibodies reacted to the hepatitis B vaccination.

Antibodies are formed by the immune system to identify and neutralise foreign objects, like viruses.

The 125 people involved in the study were between the ages of 40 and 60, non-smokers and living in Pennsylvania.

The participants were given a first and second dose of the vaccine a month apart, followed by a booster dose six months later and kept sleep diaries.

People who slept less than six hours per night were far less likely to mount antibody responses to the vaccine and were 11.5 times more likely to be unprotected by the vaccine than those who slept for more than seven hours.

'Sleeping fewer than six hours conferred a significant risk of being unprotected as compared with sleeping more than seven hours per night,' said Dr Prather.

'Based on our findings and existing laboratory evidence, sleep may belong on the list of behavioural risk factors that influence vaccination efficacy.'

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Travellers warned of websites selling fake airline tickets

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Travellers warned of website selling fake airline ticketsRex


Travellers are being warned about websites selling fake airline tickets after more than 150 incidents were reported since January.

According to Action Fraud, the reporting centre of the National Fraud Authority, more than 100 of these occurred from April.

The scams see fraudulent websites claiming to be authorised travel agents and offering cheap flights. Package holidays, hotel stays and apartment rentals are also being sold by the fake companies, reports the Daiy Telegraph.

This comes after a survey by government advice service Get Safe Online revealed that one in three Britons do not confirm the authenticity of a travel provider before giving their payment details.

Action Fraud has advised holidaymakers to beware of overly cheap prices, research any unfamiliar holiday retailers and to book through reputable travel firms.

It says that if an agents claims to be a member of a trade body, like ABTA, it should be confirmed through the association's website.

Something else to look out for when booking your holiday online is the padlock symbol on your browser, which tells you that you're making a secure payment.

Action Fraud also warns shoppers to beware of traders who refuse to accept debit and credit card payments. In most cases, using a credit card will give you payment protection.

Background checking website 192.com advises consumers to check a company's name and address before booking. Speaking in the Telegraph, a spokesman said: 'Don't assume an advert is genuine just because the website is.'

'Research the property or hotel you're booking and verify that the address exists through web searches and online maps.'

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Leave the kids at home! Top hotels for grown-ups

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Not all hotels are perfect for families - and jolly good job too. Serious relaxation, beautiful views and gourmet food are just about the last thing kids want on holiday - so these hotels, chosen for us by Tripadvisor, are perfect for anyone who wants to play at being a proper grown-up.

Whether you're a parent desperate to escape from your own kids, or just in need of a holiday that isn't ruined by other people's offspring, these hotels come out tops from the reviewers...



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Is India's ban on tiger tourism a good thing?

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Is India's ban on tiger tourism a good thing?Alamy


The Supreme Court of India has placed a ban on tiger tourism, closing the country's tiger parks indefinitely as they investigate a claim that ecotourism is having a negative impact on the habitat of this endangered species.

This means that reserves such as Dhikala in Corbett will soon be out of bounds for tourists, who will only be able to enter "buffer zones" surrounding the preservation areas.

The court ruling came after a conservationist filed a case complaining that authorities in several states had allowed rampant construction of hotels and resorts within core areas of the reserves. He claimed that tourism was exerting too much pressure on the tigers.

But the news has triggered a heated debate between conservationists and tour operators about whether the ban will help or hinder the dwindling tiger population.

Speaking to the International Business Traveller, Julian Matthews, chairman of Travel Operators For Tigers, said he believed the decision was a retrograde step as it would allow poachers to roam free, unseen and unreported by sharp-eyed tourists.

And Shashanka Nanda of New Delhi, a wildlife enthusiast and photographer, believes that, while the court's heart is in the right place, its not going about the situation the right way.

Speaking to CNN news, he said: "Responsible and regulated tourism forges a human connection to wildlife. Just seeing tigers in textbooks won't affect people to change," he said. "If you stop tourists and enthusiasts, you're losing half the battle of wildlife conservation."


But Toby Sinclair, vice president for the Ecotourism Society of India, told the news channel that he believed the government was allowing too many visitors into the parks.

"The 'eco' in ecotourism has changed to economy," he said.

The World Wildlife Fund says the main threats to the species are habitat loss from illegal logging and commercial plantations, and poaching and retributive killing, including the illegal trade if tiger parts (see the video below).

What do you think? Will banning tiger tourism help preserve them? Tell us your thoughts below.





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Qantas customer is put on hold for 15 HOURS

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Qantas customer is put on hold for 15 HOURS, passenger, airline, travel nightmarePA



What's the longest you've been put on hold? We bet it's not 15 hours like one customer who called airline Qantas to confirm the travel details of his trip.

Australian business traveller Andrew Kahn used his mobile phone to call Qantas about his trip to New York from Adelaide and waited on hold for precisely 15 hours, 40 minutes and one second before finally hanging up, the Sydney Morning Herald reported.

Mr Kahn phoned the airline at 7.22pm on Wednesday about his flight on Sunday but after being on hold for a whole night, he eventually gave up at 11.01am yesterday.

He listened to the constant message telling him somebody would speak to him 'as soon as possible' and after hanging up Mr Kahn called again managing to speak to someone in customer service who said he was not even on the flight because of a code error in the ticket booking.

Speaking to the Sydney Morning Herald, Mr Kahn said: 'I wanted to find out what exactly they meant would be as soon as possible. I never got an answer. This is outrageous.'

The Qantas staff member told Mr Kahn: 'I've never seen this before in my life. For some stupid reason, this had led to this loop of you being on hold. What a saga.'

Another employee offered to reimburse his call costs if he emailed a copy of his call list.

The new product developer said: 'I hung up in the end simply because I had had enough.'

'I wanted to find out what exactly they meant when they said they would be with me as soon as possible.

'Outside of my determination to find out what exactly 'soon' meant, after already waiting for an hour or so, I did not want to lose my place in the queue.

He added: 'It is just about the worst customer service any customer could ever receive.'

The 15 hours wasn't a complete waste of time for Mr Kahn though as he said he managed to surf the net, work and read advanced masters level book Bazerman and Moore's 7th edition of Judgment in Managerial Decision Making.

Qantas says it had no record of any caller waiting 15 hours to get through to its contact centres and a spokesman said: 'In fact, our average contact centre wait time during that period was under a minute and the longest wait time was 17 minutes.'

'The passenger's booking had been cancelled due to a system error, but has now been reinstated.

'We are looking into how this could have occurred and apologise for any inconvenience caused.'

Has an airline ever put you on hold for hours? Leave a comment and let us know below.

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