Easyjet survey names Southend as best airport for customer service

Easyjet names airport with best customer service Stock photo: Getty

The whole airport experience is rarely a pleasant one for travellers. But if we have a choice, some are definitely better than others.

And Easyjet has helpfully carried out some research in order to find the airport that offers the best customer services for passengers.

The winner is London's newest airport, Southend, which garnered an overall satisfaction score of 92 per cent from passengers.

The survey questioned 26,000 passengers across Easyjet's European network. It rated airports on factors including the check-in process, boarding procedures, friendliness of airport staff and overall satisfaction.

Easyjet names Southend as airport with best customer service PA

Southend rated highly in all categories, scoring 95 per cent for airport satisfaction, 98 per cent for the length of time at check-in a mighty 100 per cent of passengers were satisfied with the efficiency of check-in staff.

Southend Airport managing director Alastair Welch told Travel Mole: "Our Southend team works hard to ensure we deliver on our commitments to passengers - that they should wait no more than four minutes to go through security and that, on arrival with hand baggage they should be on the rail station platform within 15 minutes of leaving the aircraft.

"With the choice of up to eight trains an hour to Liverpool Street - or the current offer of free long stay parking in January and February when booked online - we hope even more passengers will choose to come and experience London's newest airport.

As for the airport with the worst-rated customer service? Unsurprisingly, Easyjet has declined to say.

Which is your favourite airport? And is there an airport you'd avoid at all costs? Give us your opinions below!

See 10 of the world's top airports here:

Ten of the best: Airports

2. Singapore Changi Airport
 Changi Airport serves more than 100 airlines and operates 6,100 weekly flights - yet it is still a pleasure to travel through. The airport boasts tropical gardens, cinemas, a rooftop pool, rain showers and even fish spas in case your feet are feeling a little weary and in need of a relaxing nibble...
3. Hong Kong International Airport
 Offering what's been described as 'the world's best airport shopping destination', Hong Kong International Airport also contains a variety of top-notch restaurants serving Western, Chinese and Asian food. It also has sport simulators and a SkyCity Nine Eagles Golf Course to boot!
4. Amsterdam Schiphol Airport
 Located a convenient 20 minutes from the city centre, Amsterdam Schiphol keeps its customers well entertained, with a casino, a library, an indoor/outdoor park, a museum, a huge variety of restaurants and shops and a 6D cinema. No chance of getting bored here!
5. Beijing Capital International Airport
 Beijing Capital International Airport has three terminals and is currently the second busiest airport in the world. Its third terminal, opened in 2008 in time for the Olympic games, is also the second largest in the world. It's widely praised as one of the most efficient airports in the world.
6. Munich Airport
 Munich Airport, the second busiest in Germany, features a vast assortment of shops and eateries, from Pandora to Hermès, Starbucks to Subway. It also has a cinema, mini golf course, and tours of historic aircrafts.
7. Zurich Airport
 Currently ranked as a 4-star airport by Skytrax along with only eight other airports around the world, Zurich airport is Switzerland's largest international flight gateway. It has plenty of shops and restaurants, and even an underground train.
8. Kuala Lumpur International Airport
 In addition to a wide range of restaurants and retail outlets, Kuala Lumpur International Airport caters to everyone's needs with a variety of facilities and leisure activities, including reflexology and massage treatments, nurseries, and smoking lounges.
9. Vancouver International Airport
 Located a handy 7.5 miles from downtown Vancouver, this airport has won several prestigious international best airport awards. Its interior features one of the most extensive collections of Pacific Northwest Coast Native art in the world, and has blues and greens to reflect the colours of the land, sea and sky. The airport, which uses great quantities of carpet and glass, even has a waterfall nestled between two escalators to keep passengers calm as they travel.
10. Central Japan International Airport
 Situated on an artificial island in Ise Bay, this airport is 22 miles south of Nagoya in central Japan. Centrair, as the airport is also known, features the 4th Floor Sky Town shopping centre with 61 shops and restaurants that are organized into two "streets": Renga-dori and Chochin-yokocho. The airport has won a number of accolades including 4th Best Airport Worldwide in 2011.
1. Incheon International Airport
 The largest airport in South Korea, and one of the largest airports in the world, Incheon International has plenty of room. Enough, in fact, to house a golf course, a spa, private sleeping rooms, a casino, indoor gardens, a Museum of Korean Culture and even an ice skating rink! Departure process takes 16 minutes and arrival takes only 12 minutes, beating the global average of 60 and 45 respectively.